Return and Refund Policy

Only products purchased directly from www.aivoltgroup.com are covered by this Return and Refund Policy. For items purchased through other third-party sites (e.g., Amazon, Walmart), please refer to their respective return and refund policies.

Return Policy: We are confident that you will be pleased with the product you purchase from us. That’s because we go to great lengths to make sure they’re developed and made specifically for you. We recognize, however, that a product may not always meet your expectations.  In the unusual event that this occurs, please consider the following rules for returning a product:

1. Under the standard policy, you have seven calendar days to inspect and decide whether you want to return it from the date you received it, you have to show, via photos or video, there is, in fact, a defect or nonconformity with our product to support your rejection, and Only items that have been purchased directly from our websites can be returned to us. our products purchased through other retailers must be returned per their respective returns and refunds policy.

2. For Cause Return Policy: In some cases, we know it may take longer than seven calendar days for you to find out whether our products meet your expectation. If this applies to you, please consider the following rule when returning a product after you received it for seven calendar days:
Under the show-cause policy, you have 30 calendar days to return an item from the date you received it;
You have to show, via photos or video, there is, in fact, a defect or nonconformity with our product, and such defect or nonconformity substantially impaired the value and functionality of the product;
You have to justify why you had not discovered a substantial defect or nonconformity within seven calendar days.

3. No Cause Return Policy: We know life is complicated, so we go above and beyond for our customers. As such, we offer a no cause return policy. If you hope to take this option, please consider the following rule:
Under the no cause policy, you have 30 calendar days to return an item from the date you received it, and
You are responsible for any return shipping cost.

Rufund Poicy: Within seven days from the date we receive your return, we will examine the product for any damage or noncompliance with our Terms and Conditions before issuing your refund.  We reserve the right to adjust your refund according to our Terms and Conditions.  Please note that we may only issue a partial refund depending on the cause for your return, as well as the condition of Goods, once we receive and inspect your return.  Once we approve the return, your refund will be processed.  

Once we receive your return, we will examine the product for any damage or noncompliance with our Terms and Conditions within seven days.  If we determine that you will be eligible for exchange, you will be notified and initiate an exchange request.  Our exchanges are, of course, subject to product availability.  If your items cannot be exchanged, they can only be returned, and your refund will be issued to the payment method you used on your order (per the guidelines in our Return Policy).